Online Sweepstakes and Contests – Questions on Cyber Monday

By: Sync Marketing | In: Ask Sync, Ask Sync Marketing, Best Practices, Contests, Facebook, Instagram, Sweepstakes

On this Cyber Monday, we thought it would be fitting to feature some questions that we’ve recently received about online sweepstakes and contests since these promotions live in the cyber world so to speak. 

What are the benefits of running an online sweepstakes vs. running one in a retail store location?

There are many benefits to running an online sweepstakes vs. asking entrants to visit your store to fill out an entry form as the entry method. In fact, brick and mortar store sweepstakes have become increasing less common over recent years because of the convenience and popularity of online sweepstakes. With an online sweepstakes, not only can you give your entrants an easy and seamless way to participate, you can also highlight specific merchandise or messaging that you want to get across during the entry process.  Below are a few other reasons why you should consider running an online sweepstakes:

Easily collect email opt-ins. With a manual entry, if you get entrants permission to send them future communications from your company, you will need to physically enter the entrant’s information, which can be a very time consuming process.

More exposure.  With an instore-only sweepstakes, you are limiting yourself to people that will be already visiting your store location. If you run an online sweepstakes and offer enticing prizes, you have the chance of attracting people that may not have known about your company to check out your site and subsequently your merchandise while they are entering your sweepstakes.

Where should I run my online sweepstakes?

This question really depends on what your goals are for running a sweepstakes. If you want to capture email opt-ins, you should consider running your online sweepstakes on a dedicated microsite or an iFrame on your company’s website. If you want user generated content, you might want to consider a sweepstakes that is featured on social media channels like Instagram or Twitter. Here is a blog article that touches on running social media sweepstakes:

How do I maximize my online sweepstakes to ensure the best possible ROI?

One thing to keep in mind is that marketing your online sweepstakes is as important as creating the concept. It is also very important to know who your target audience is before you run your sweepstakes to ensure that you are promoting the sweepstakes on the right channels. A sweepstakes can be a very powerful tool and can provide a strong ROI if used correctly.  Here is a blog article that touches on the benefits of running an online sweepstakes and why you should consider adding one to your marketing plans. 

If you have additional online sweepstakes and contests questions for this upcoming Cyber Monday, feel free to send them to inquiries@syncmarketing.net or you can reach out to us here, and your question may be featured in an upcoming blog post.

Should I Run a Text Message Sweepstakes Campaign?

By: Sync Marketing | In: Ask Sync, Ask Sync Marketing, Contests, Legal and Prize Fulfillment, Marketing, SMS Campaigns, Sweepstakes, Text Message Sweepstakes

We have clients come to us all the time and ask if they should try a text message campaign (sometime referred to as SMS campaign) for their next sweepstakes and contest campaign. At Sync, we not only run online sweepstakes and contests, but we can also set up and manage your next text message sweepstakes campaign. You can see some of our SMS campaigns here. Below are a few common questions we have received from our clients.

What is more effective, a photo upload sweepstakes or an SMS campaign?

In our experience, the simpler you make the entry process, the more entries you will typically receive. Requiring an entrant to text an SMS message instead of a photo as their entry is definitely quicker and easier for the entrant. Of course it all comes down to how and where you are marketing the sweepstakes. If you’re asking entrants to text a code word, make sure it’s clearly displayed on your marketing and POP materials.

How do I know if my brand or product would be a good fit for a text message campaign?

As long as you can focus your text message campaign sweepstakes or contest on a theme that is relevant to your brand or the particular promotion you are running, a text message sweepstakes will work.  Keep in mind, the goal of a text message campaign is to allow people to instantaneously enter on the spot, so the goal is to make your marketing materials and POP compelling to consumers with the hope of capturing their entry on the spot.

What should I ask entrants to text in?

The possibilities are endless, but we will go back to our theme of, the simpler the better. You can ask entrants to take a survey, answer trivia questions, or simply text in a code word that includes the name of your brand or product.

How can I get potential consumers to text in to win, but also engage with our website?

It’s easy! Once the entrant has entered the code word or answered the questions to be entered to win, you can include a link to your website in your thanks for entering SMS response. You can entice them by asking them to check out exclusive content, video contest, trivia, games, etc.

How can I be sure the entrants are of the required minimum entry age?

At Sync, we handle the entire text message set up process and will also create all of the necessary legal documents, including the official rules, for your text message campaign. Not only will the rules include the eligibility requirements, but we will be sure to set up an age gate SMS response during the entry process, if necessary. To learn more about the legal services we provide at Sync, click here.

If you have any additional questions about text message sweepstakes, including pricing, please don’t hesitate to reach out to Sync Marketing.

Running Sweepstakes and Contests on Social Media Channels

By: Sync Marketing | In: Ask Sync, Ask Sync Marketing, Best Practices, Contests, Facebook, Instagram, Marketing, Sweepstakes, Twitter, User Generated Content

This month’s Ask Sync Marketing is all about social media. We are address common questions relating to running sweepstakes and contests on social media channels.

Is one social platform more effective than another when running a sweepstakes or contest?

This really depends on the goals of your campaign and your target demographic. Ask yourself, “Do you want to gather user generated content?” “Do you want to appeal to a younger demographic?” If so, Instagram would be a good medium to choose. This way, you will gain UGC by capturing their uploaded photo. In addition, you will hopefully in turn get them to follow your page in the process. Here is an example of a winning social media campaign that we created. It was even highlighted in Chief Marketer. Lastly, here is an article on the benefits of running an Instagram sweepstakes.

Next we need to cover the ever popular Twitter. When running a sweepstakes Twitter, you will find that it’s an effective way to increase your odds of getting word out about your sweepstakes your mass demographic. It will also help increase your followers. However, if your goal is to encourage consumers to opt-in to your email subscription list, you may consider running a sweepstakes on Facebook. Running a sweepstakes on Facebook will allow you to collect user information and collect opt-ins. While Facebook is for all ages, if your demo skews older, this might be the best social media platform for your campaign. Regardless of the platform you choose, it is important that your entrants have access to the official rules.

Do I have to include a Hashtag in my social sweepstakes or contest?

If your only method of entry is via Twitter or Instagram for example, a hashtag will need to be included in order to identify your entries. For example, if you are running a sweepstakes where you are asking entrants to upload a photo of their pet in a Halloween costume, you might consider asking them to include the hashtag, #Halloweenpetparadesweepstakes with their upload. By doing this, you will be able to recognize all of your entries into the sweepstakes.

One thing to keep in mind is that you will need to make sure to clearly outline that your entrants’ Instagram, Twitter and/or Pinterest profiles must not be set to private during the sweepstakes entry and selection period. It’s also extremely important to add the term, “sweepstakes” or “contest” to the end of your promotion’s hashtag. This is a recent required ruling made by the FTC. It needs to be included in order to help consumers identify that others are posting as part of a sweepstakes. You can learn more about the rule change here.

Am I able to let my customers enter on more than one social platform?

Certainly! As long as it is clearly outlined in the official rules, you can give entrants more than one way to enter. We also recommend that you make it very clear to entrants if they are allowed only one entry total in the sweepstakes. Or, if they are able to earn one entry per method.

The next time you consider running sweepstakes and contests on social media channels, feel free to reach out to Sync. Our expert team will guide you on the best platform to use to achieve your goals. In addition, our legal team stays up-to-date on all of the changes to the rules of social. If you would to some example of Sync’s social media campaign’s check out or work page, here.

Sweepstakes and Contests on Social Media Channels

Common Questions asked by Sweepstakes Entrants

By: Sync Marketing | In: Ask Sync, Ask Sync Marketing, Best Practices, Contests, Marketing, Sweepstakes

We receive many inquiries during our sweepstakes and contests from entrants who want to know the answers to their questions pertaining to the promotion before entering. First and foremost, the official rules are your friend. The majority of the answers to most questions regarding a sweepstakes or contest will be found here. Below we will go over a few of the most common questions asked by sweepstakes entrants.

Can I enter more than one time per day?

This varies by promotion, but if you attempt to enter more than one time in a day and you receive a message stating that there is only one entry allowed per day, then you have your answer. And, no, this doesn’t mean you can sign up with a different email address to try to enter again as that is against the rules and you will be disqualified.

When will I be notified if I am a winner?

It’s very important to know this information as sometimes potential winners only have 24-48 hours to respond to the initial notification regarding their prize. If you enter a sweepstakes or contest that you’re really interested in, set your calendar to be ready for the call or email from the sweepstakes administrator. At a minimum, the date of winner notification will be listed in the Official Rules in the winner notification section. It’s also a good idea to check your spam folder of the email account that you used to enter on the posted date of winner notification as sometimes email carriers may inadvertently mark the notification as spam.

Why can’t I provide a P.O. Box as my address?

Typically this is because if there is a physical prize to be won, some carriers do not ship to P.O. boxes. Also, it allows administrators, like Sync Marketing, to help prevent cheaters from entering their client’s sweepstakes. You can learn even more about this here. 

Was my entry received?

Sometimes entrants have a computer glitch or their internet goes out during entry. Typically it’s not the sponsor or administrator’s responsibility to look into this as the issue occurred on the consumers end and the hosts of the promotion are not responsible for the entrant’s internet problems. However, if the administrator offers good customer service, and it is something that they can identify, they will look into the entry to see if it has been received, but this process is not legally required in most cases.

How much is the trip worth?

You can find the approximate retail value, also known as ARV for a trip in the prize section of the Official Rules. To learn more about ARVs, check out our post here.

If you’re an entrant or a company planning an upcoming sweepstakes or contest and have any questions, please don’t hesitate to reach out to Sync Marketing at inquiries@syncmarketing.net. Come back next month for another Ask Sync feature!